Thank you for choosing Yin-Yang Wellbeing. These terms apply to all bookings, treatments, Reiki courses, Gift Vouchers and events. By making a booking or purchase, you agree to the terms set out below. If you have any questions before you commit to anything, please don't hesitate to get in touch. 

​1. Bookings 

1.1 How to Book 

Bookings are made via the Yin-Yang Wellbeing website or navigation to SumUp or Bookwhen booking pages. Your booking is confirmed once you have received a booking confirmation. Please check your spam or junk folder if you don't receive this, we’re not able to accept liability if a missed confirmation causes you to miss your appointment. 

1.2 Consultation Forms 

Certain treatments require a consultation form to be completed prior to your appointment. These are sent electronically via HubSpot. We reserve the right to decline a treatment where a consultation has not been completed, or where we deem it appropriate to do so. 

1.3 Complementary Therapy Disclaimer 

All treatments offered by Yin-Yang Wellbeing are complementary therapies. They are not a substitute medical care and should always be used alongside professional advice, never in place of it. 

2. Payments 

2.1 Deposit Bookings 

Where a £20.00 deposit is required to secure your appointment, this amount is non-refundable and will be deducted from your total fee on the day of your session. 

2.2 Full Payment at Booking 

Some services, including human distance Reiki sessions, are paid in full at the time of booking. Please refer to Section 3 for the specific cancellation terms that apply to these services. 

2.3 Accepted Payment Methods 

Payments made at the time of booking 1:1 appointments are processed securely via SumUp. Outstanding balances are payable on the day of your appointment (or on the day of your home visit, where applicable). Payments made at the time of booking for classes are processed via Stripe through Bookwhen.

3. Cancellations, Reschedules & Refunds 

3.1 Deposit Bookings

If you need to cancel or reschedule your appointment, we ask for at least 48 hours' notice prior to the scheduled start time. Within this window, you may reschedule your appointment once, with your £20.00 deposit carried forward to the new date. 

Cancellations within 48 hours, or failure to attend without notice, will result in the deposit being forfeited. No refund will be issued. 

3.2 Human Distance Reiki Sessions 

Distance Reiki sessions for human clients are paid in full at the time of booking and are non-refundable. If you need to reschedule, please give at least 48 hours' notice and I will do my best to accommodate a new date. No cash refund will be issued under any circumstances. 

3.3 Late Arrivals 

If you expect to arrive late to your appointment, please let us know as soon as possible. We will always do our best to accommodate you, however your treatment time may be reduced depending on the circumstances. Late arrivals are handled on a case by case basis. 

3.4 Cancellations by Yin-Yang Wellbeing  

In the unlikely event that any therapist from Yin Yang Wellbeing needs to cancel or a need to rearrange your appointment, we will give you as much notice as possible. Any deposit paid will be carried forward to your rescheduled appointment in full, or refunded if rescheduling is not possible. 

4. Reiki Courses 

4.1 Course Bookings 

All Reiki courses (1st Degree, 2nd Degree, and Master Teacher) require a non-refundable deposit to secure your place. Course dates, deposit amounts, and total fees are confirmed at the time of booking. 

4.2 Cancellations & Transfers 

If you need to withdraw from a course, please let us know as soon as possible. Deposits are non-refundable in all circumstances. Where cancellation occurs more than 14 days before the course start date, any remaining fees already paid (excluding the deposit) may be applied as a credit toward a future course date. No refund or credit will be issued for cancellations within 14 days of the course start date. 

4.3 Course Materials 

All course materials, manuals, and resources are provided for your personal use only. They remain the intellectual property of Yin-Yang Wellbeing and may not be reproduced, shared, or resold without prior written permission.

5. Gift Vouchers 

5.1 Purchasing Gift Vouchers 

Gift Vouchers are available in a physical card form. Please contact us directly to agree collection date and time, however if the Gift Voucher can be posted out to an agreed address, there will be a charge for postage of £2.95. You must allow at least 7 days for postal delivery. 

5.2 Expiry Date 

Yin-Yang Wellbeing operates a 3 month expiry date on Gift Vouchers. It is your responsibility to make a note of the purchase date and ensure the Gift Voucher is redeemed within the timeframe. 

5.3 Redemption 

Gift Vouchers may be used towards the full or part cost of eligible treatments and services.  

• Part payment towards a treatment of service. A £20 deposit will be required, the remainder of the payment will need to be paid prior to any treatment or service date. 

• Full payment of any treatment or service will be paid at the initial Gift Voucher enquiry stage.

• To book any treatment using a Gift Voucher, please contact Yin Yang Wellbeing directly via email yinyangwellbeingcheshire@gmail.com and include your Voucher Number.

5.4 Expiry 

All Gift Vouchers have a printed date of expiry on them. We have no obligation to remind you of the approaching expiry date, it is your responsibility to ensure the Gift Voucher is redeemed prior to the expiry date. 

5.5 Other Conditions 

• Gift Vouchers cannot be exchanged for cash or used to purchase another Gift Voucher 

• Lost, stolen or damaged Gift Vouchers are your responsibility, please ensure that keep them safe and treat them as cash 

• Any remaining balance on the part-used Gift Voucher will expire on the original expiry date 

6. Events 

6.1 Bookings & Payment 

Event bookings are confirmed upon receipt of full payment unless otherwise stated. Places are limited and will be allocated on a first-come, first-served basis. 

6.2 Cancellations by the Client 

Event fees are non-refundable once purchased. If you are unable to attend, your place may be transferred to another person - please let us know in advance so we can update the attendee details. 

6.3 Cancellations by Yin-Yang Wellbeing  

In the unlikely event that an event is cancelled or postponed by Yin Yang Wellbeing Cheshire, you will be notified as soon as possible. A full refund or transfer to a rescheduled date will be offered. 

7. Treatment Packages 

Where treatment packages are purchased as a bundle, the full package fee is non-refundable once purchased. Individual sessions within the package cannot be exchanged for cash or transferred to another person. 

8. General 

8.1 Changes to These Terms 

Yin Yang Wellbeing reserve the right to update these terms from time to time. The version in effect at the time of your booking or purchase will apply. 

8.2 Governing Law 

These terms are governed by the laws of England and Wales. 

8.3 Contact 

If you have any questions about these terms, please get in touch: 

David Jones or Mags Buxton of Yin Yang Wellbeing  

9. Contact 

Email address: yinyangwellbeingcheshire@gmail.com. 

Dave’s mobile number:  07944771947 

Mags mobile number: 07494624961 

Address: 2 Langdale Close, Winsford, Cheshire, CW7 2DG 

10. Complaints

10.1 Our Commitment 

We take all feedback very seriously and we are committed to resolving and concerns promptly and fairly. If something hasn’t gone as expected, we would rather know about this so the we have the opportunity to put things rights for. You will be treated with respect throughout the process and we will ask the same from yourself. 

10.2 How to Raise a Complaint 

All complaints must be submitted in writing by email to yinyangwellbeingcheshire@gmail.com. Please include your name, contact details, the nature of your complaint and the relevant dates or details to help us understand the situation fully. 

10.3 What happens next 

Once we receive your complaint, the following process applies:  

• Acknowledgement: We will acknowledge receipt of your complaint within 3 working days. 

• Investigate: We will look into the your complaint carefully and thoroughly 

• Response: We will provide a full written response, by email within 10 working days of receiving your complaint. If for any reason this is not possible, we will inform you and give you a revised timeframe. 

10.4 If You Are Not Satisfied 

If you are not satisfied with our response, please let us know and we will do our best to find an amicable solution. As we are a Partnership we are not currently affiliated with an external alternative dispute resolution (ADR) scheme, however we always open to reasonable discussion to reach a fair outcome.